I have faster fibre broadband that was running at over 25 meg but now is only running at 15 meg.
I have had the line tested by TalkTalk and shows nothing wrong.
As I used to get 10 meg on non fibre, what has happened to my speed boost?
Any help would be appreciated
How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?
It is important to see what your line is actually capable of and what your current download speed is.
To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-
enter the credentials:-
password: admin (unless you have set your own password).
If you use the HG633 & DSL-3782 or the TalkTalk Wi-Fi hub, they have their own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.
Then go to your ADSL or DSL summary page & paste the stats in this thread.
On the HG633 this is at:-
Maintain > System Information & expand Broadband Information
On the DSL-3782 go to the home page & copy the stats from the DSL & IPv4 pages.
If you have the new TalkTalk Wi-Fi hub this can be seen via:-
Dashboard > See internet settings > Manage Advanced settings > TalkTalk Wi-Fi Hub
Click on the General tab then scroll down to the page to the xDSL section & copy & paste them into your reply.
Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-
Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.
Please can you paste the results here?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Just a suggestion as I got caught by his con.
Was assured the latest super router could handle the speed boost. Once I had signed up and no speed increase followed I was told I would need the TalkTalk Hub..£30 thanks...Kerching.
I was also sold the supersafe boost package which apparently comes free with the speed boost.
Just stamp sucker on my forehead and wheel me away.
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Are you experiencing any issues with the voice service such as noise on the line? Does the master socket also have a test socket?
I am having no problems with the voice service.
I have just connected my pc to the master socket so that the internal wiring is disconnected and then I will be running the tests that Keith French asked for (unless these can be done remotely)
but I now have to go to the dentist so I will do this when I return.
Thanks for the update. Just to confirm, does the master socket have a test socket? It can take between 24-48hrs for DLM to make changes to the sync speed if the connection remains stable.
The master socket does have a test socket.
Before I contacted you I tested it at that point and that is the result I achieved ie 15mb download, 6.6mb upload.
Today, I am getting 24.3mb upload and 6.5mb upload. What have you done to give me the speed up?