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Slow fibre Speed

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39 REPLIES 39
Highlighted
Team Player

Hi all,

 

The usual slow fibre speeds. Usually get around 76mb but it has dropped to as low as 8mb.

 

I'm connected to the test socket, I've left my router off overnight  (27th to 28th) to reset DLM. 

 

Capture.PNGCapture1.PNG

leefoster.tech
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Community Team - TT Staff

Hi fonzig,

 

I've run a test on the line which hasn't detected a fault, however I can see that the sync speed has dropped. Just to confirm, is the voice service ok with no noise on the line?

 

Thanks

 

Highlighted
Team Player

Hi Michelle,

 

Just tested a voice call. All seems normal, just a very slight hiss in the background, nothing more than usual.

 

Lee

leefoster.tech
Highlighted
Community Team - TT Staff

Hi Lee,

 

Thanks for testing this. Do you have an alternative router that you could connect so we can see how the connection stats compare?

 

Thanks

 

Highlighted
Team Player

I have my original HG633, I will swap the vigor for this.

 

Lee

leefoster.tech
Highlighted
Community Team - TT Staff

Hi Lee,

 

Thank you. You may not see an immediate increase in sync speed as it can take DLM between 24-48hrs to make changes to the speed if the connection remains stable. If their is no improvement then we can ask our Network Team to take a look.

 

Thanks

 

Highlighted
Team Player

New router stats:

Capture2.PNG

leefoster.tech
Highlighted
Team Player

No worries, I will check over the next day or two.

leefoster.tech
Highlighted
Community Team - TT Staff
Highlighted
Team Player

Hi @OCE_Michelle,

 

Left it for 4 days and there has been no change to my internet speed, still only getting around 13mb.

leefoster.tech
Highlighted
Community Team - TT Staff

Hi fonzig,

 

I've logged this over to our network team, can you bump the thread tomorrow and we'll check for updates


Thanks

Chris

 

 

Highlighted
Team Player

Thank you, Chris. 

 

leefoster.tech
Highlighted
Community Team - TT Staff
Highlighted
Team Player

*BUMP* for an update as requested.

leefoster.tech
Highlighted
Community Team - TT Staff

Thanks for the bump, I'm chasing this up with our network team. I'll let you know when I receive an update

 

Chris

Highlighted
Community Team - TT Staff

Hi fonzig,

 

The next step will be to arrange an engineer visit to investigate further, to do this can you confirm:

  • That you accept potential Engineers charges
  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

I've also PM you to confirm some other details


Thanks

Chris

 

Highlighted
Team Player

Hi Chris, 

I've replied to the PM.

 

I accept possible charges.

 

AM time slot would be the best.

 

Lee

leefoster.tech
Highlighted
Community Team - TT Staff

Hi fonzig,

 

Thanks for the PM

Are you available any weekday for the AM appointment?

Chris

Highlighted
Team Player

Yes, apart from the 23rd.

leefoster.tech
Highlighted
Community Team - TT Staff

OK thanks

 

We're unable to book engineer visits at the moment due to a system issue but I'll let you know when I receive confirmation that the engineer visit has been booked


Thanks

Chris