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Slow fibre Speed

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Team Player

Hi,

Any updates on this yet?

 

Lee

leefoster.tech
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Community Team - TT Staff

Sorry, not yet. I'll let you know when the engineer is booked


Chris

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Community Team - TT Staff

Hi fonzig,

 

Apologies for the short notice but I've received confirmation that the engineer is booked for this morning (6th, 08:00-13:00) - please let us know how you get on


Chris

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Team Player

Hi,

 

The engineer managed to reset the line And my speed has increased to its normal capacity.

 

As I am using a Draytek Vigor 130 modem, he suggest that the SNR should be set to 9.

Is this something you can do?

 

 

leefoster.tech
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Community Team - TT Staff

Hi fonzig

 

Thanks for keeping us updated.

 

We are unable to set the SNR. DLM monitors the connection and manages the line profile.

 

Thanks

 

Debbie

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Team Player

Hi,

 

Not sure if I should start a new thread or carry on with this.

 

My speeds have dropped to 25mbps again.

 

Seems to have happened after quite a bad power it where power went on and off about 10 times in 15 minutes. 

 

This was end of September. Once it was sorted, I hoped DLM would sort it out but the speed just keeps dropping. 

 

It had been fine since openreach reset the line but I think the power it has affected it. 

leefoster.tech
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Community Team - TT Staff

Hi fonzig,


Your current sync speed is 70.4Mbps. If you're throughput speeds are still low can try switching your router off for 30 minutes, then switch back on and retest


Thanks

Chris

 

 

Highlighted
Team Player

Hi,

 

Switched my router off for an hour but speed is still only half what it should be:

 

Capture.JPG

leefoster.tech
Highlighted
Community Team - TT Staff

Hi fonzig,

 

Just to confirm, was this also a wired or wireless speed test?

 

Thanks

 

Highlighted
Team Player

Hi Michelle, it was a wired test. 

leefoster.tech
Highlighted
Community Team - TT Staff

Hi fonzig,

 

Thanks. The sync speed and the profile both look ok. Do you receive the same speeds if you run the speed test on a different device? When you ran the test wired were there any other applications running at the same time or other devices connected?

 

Thanks

 

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Team Player

So this is from my PC, nothing else running in the background:

 

Capture.JPG

 

 

And this one is wireless, from my phone:

Screenshot_20191016_090331_com.ubnt.usurvey.jpg

leefoster.tech
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Community Team - TT Staff

Hi fonzig,

 

Thanks. Could you run a wired ping and trace route please and post the results into the thread.

 

Run a Ping or Traceroute

 

Thanks

 

Highlighted
Team Player

As requested:

 

Capture.JPG

leefoster.tech
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Community Team - TT Staff

Hi fonzig,

 

Thanks for running this, the results look fine. Do you still have the alternative router?

 

Thanks

 

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Team Player

Yes, i will swap it over. I will turn the router off for 30 minutes and then turn on the other.

leefoster.tech
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Community Team - TT Staff
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Team Player

Manged to find the problem. Nothing to do with the router.

 

After swapping the router and and plugging it straight into my laptop, speeds were as expected.

 

Plugged back into my Unifi network, speed restricted again.

 

Then I remembered that I was testing a new network config. Went back through all the steps that i did, and found i'd left Smart Queues (WAN traffic shapping) enabled at 45mbps.

 

What an idiot!!

 

Thanks for all your help!!

 

 

My own stupid fault of trying a different 

leefoster.tech
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Team Player

Capture.JPG

leefoster.tech
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Community Team - TT Staff

Hi fonzig,

 

Thanks for keeping us updated 🙂

 

Thanks