Hi I currently pay for fast fibre with a fibre boost .
I did a speed test the other week which was kind of surprising as my upload speed was around 17 mbps and the download speed was exactly the same
As I currently pay for a fast fibre and have the fibre boost I decided to do all the checks and over a few days did all the required checks. I retested my line and got the same results so I decided to contact talk talk who in the end did some tests and sent me a new router . Even after setting up the new router i'm convinced its the line speed which is the problem not the internal equiptment.
As Ive just renewed my contract recently and talk talk commit to a minimum of 40 mbps line speed I will have no choice but to terminate my contract which im legaly entitled to do if the situation is not sorted
Apologies for this.
I've completed a line test which hasn't detected any faults but I can see re connections on the line.
Is the router connected at the test socket? Have you tested with a different router?
Ive just done a status check and the results are
The health check we carried out on your broadband line shows that recently you have not been receiving the estimated download speed we guaranteed when you signed up to TalkTalk.
Estimated speed: 39 Mb - 40 Mb
Recent speed: 16 Mb
Please use our guide for tips on how to improve your broadband speed. If you can't resolve the issue please speak to our team.
And ive logged into the router and its showing
My Internet Connection
Connected since 2d 03h23m21s
Hope this helps
I'm sorry to hear this and thanks for trying this. Is the voice service ok with no noise on the line? When you tested the replacement router did you also replace the microfilter and cables?
As soon as we've confirmed this then we can pass this straight over to our Network Team to have a look at the broadband speed.