Slow fibre speed

[Dale1985]

xDSl

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation

Line 1

UP

01h25m17s

UP

VDSL2 (G_993_2_ANNEX_ B)

DMT

ATM (G_992_3_ANNEX_ K_ATM)

  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Line 1
Downstream	Upstream
14999	3529
24589	3529
10.00	6.10
24.90	0.00
1.20	1.20

[Dale1985]

xDSl

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation

Line 1

UP

01h25m17s

UP

VDSL2 (G_993_2_ANNEX_ B)

DMT

ATM (G_992_3_ANNEX_ K_ATM)

       Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Line 1
Downstream	Upstream
14999	3529
24589	3529
10.00	6.10
24.90	0.00
1.20	1.20

[OCE_Michelle]

Hi Dale,

I've run a test on the line which has detected a potential voice fault. Are you experiencing any issues with the voice service such as noise on the line or no dial tone?

Thanks

[Dale1985]

Hi Michelle,

We dont have a telephone to test with as we only use the like for internet connection.

Will this voice fault cause speed issues?

Thanks,

Dale

[OCE_Chris]

Hi Dale,

Yes voice faults can cause problems with the broadband service. Are you able to borrow a telephone for a few minutes to test with?

Chris