Ok I'm getting fed up of the service. It seems that I can't go more than a month after sorting out issues that I end up in the cycle of painfully slow internet (1 to 2mbs) which results in me having to reboot my router to get back up to the high 20s.
I am 100% convinced now that talktalk cannot maintain a download speed.
Router downstream rate says 28000 or so speedtests on both wired and wireless between 1 and 2 mbs until I reset the router. I have been through this with technical must be 10 times now and I am sick of it. What do I need to sell to get a proper connection?
I will ask one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
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I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Its HG633, the downstream rate is good at 29.5k but I'm experiencing the ever returning problem of the download speed from all devices slowly drifting down each day to an unusable 1 to 2 mbs. If I reboot the router I get 27mbs or so for a while but it then drifts down again until its useless, watching Netflix so so bad I may as well have smeared grease on my eyeballs, its worse than when I was on standard broadband, hell its worse than dial up! Not good for a service I am paying extra for. I have had this problem now since I signed up for fibre broadband a couple of years ago and nothing seems to solve it. I have also tried a 3782 router in the past but to no avail.
Not this time but I did in the past with no improvement to download speed after the initial reset of course, the speed just tails off over time, requiring another reset.
As the downstream is running at full I can only assume that something is not working correctly in the router.
Would I see improvement if I bought an aftermarket router do you think?
Hi Father Cool
We can send replacement HG633 or DSL3782 router for testing. Alternatively if you contact our Customer Service Team then they can discuss sending a WiFi Hub.
Hi Father Cool,
I think the WiFi hub was suggested as you'd mentioned getting a 3rd party router, it's entirely up to you, we're not suggesting that you have to get it.
Do you still have the 3782? If you do are you able to retest with it
It was no better. I am now again stuck in the endless cycle of needing to restart my router every few hours because the speed just bleeds off constantly. I restarted my router about 2 hours ago and from 26mbps I am now back down at 2mbps. This simply isn't good enough. I have never had a a good reliable connection and I am seriously beginning to believe that I never will with Talktalk. I work from home, the internet is our entertainment as we only stream tv and movies, we don't have any other tv connection, and yet we have to put up with connections worse than when I was on standard broadband, we got 7mbps then and it was awful. I chose fibre to get me an acceptable 25mbps (although that is pretty poor tbh). I rarely get 10mbps any more.
Hi Father Cool,
I'm sorry to hear this. You shouldn't have to keep rebooting the router to increase the throughput speeds.
I've re-run the line tests which are still clear and the sync speed looks consistent. Thanks for retesting the 3782 router, did the drop in speed affect both wired and wireless devices?
As soon as we've confirmed this then we can pass this over to our Network Team for further investigation.
The router downstream says 33XXXmbps so that seems fine however we never see that in downloads, even when the downloads are 2mbps the downstream still reads 33XXXmbps so something is not right.
I have a PC connected via ethernet wire (albeit through a powerline adapter) and several devices cionnected via wifi. all devices show the same slow speed. The location of the router doesn't lend itself to connecting anything directly via wired connection over a long period of time to test the speed drop though. However I wouldn't expect the powerline connection to read the same as the wifi if there was a wifi fault but it does which points to something else I fear.
Hi Father Cool,
How quickly does the speed drop off at the moment? If it's quite quickly then would it be possible to test the wired connection with the powerline adapter removed to see if this is also affected and to rule this out?
Tested without the powerline and its is still the same.
I switched to the master socket by removing the faceplate of the socket and connecting with a filter which off course restored the speed for a while but has gradually droppd back off to less than 2mbps.