Hi, I've had 2 phone calls from someone at The Service Management Centre regarding my slow speeds. They said they were going to contact me on my alternative contact number but they haven't.
They left me a message on my answer machine saying that there was a clear fault on the line and I do need and Open Reach Engineer.
Do you have any idea what this fault is?
My speeds had gone back to normal for a few days but they have dropped a bit over the weekend.
It looks as though the network team have been trying to contact you to arrange the engineer visit. If you'd like us to arrange the visit please let us know and we'll confirm some details with you
If you'd like us to arrange the engineer can you confirm:
I've also PM'd you to confirm some other details
Thanks for the PM.
Could you give a couple of dates when you can be available for the engineer visit and we'll book the earliest available
We can't guarantee 100% that you won't be charged, it depends on the engineers findings