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Slow speed

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19 REPLIES 19
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Chat Champion

Hi

 

Can someone.check my speed please it keeps going slow 

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Community Team - TT Staff

Hi Safc10boxer12,

 

Line test is passing and router is in sync at 33.0Mbps. Your line profile isn't capping your speed so could you try switching your router off for 30 minutes then switch back on and retest 


Chris

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Chat Champion

Hi 

 

IV done that and it's at 31 now

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Community Team - TT Staff

OK thanks - is your router currently connected to your test socket?

Chris

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Chat Champion

No just in the normal socket 

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Community Team - TT Staff

OK thanks - how many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?

Chris

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Chat Champion

Hi

 

1 socket and nothing apart from router

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Community Team - TT Staff

Could you connect your router to the test socket with a micro-filter and check to see if the speed improves, just to rule out any issues with the master socket faceplate

 

Thanks

Chris

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Chat Champion

IV done that now 

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Community Team - TT Staff

OK thanks, I'll run a line test now and get back to you

Chris

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Chat Champion

👍🏻

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Community Team - TT Staff

Line test is passing still but sync speed is virtually the same at 33.4Mbps. So you've just got the router connected to the test socket via a micro-filter, no other device connected to the micro-filter?

Chris

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Chat Champion

Sorry I did pull the devices I will do it now 

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Community Team - TT Staff

  Thanks, I'll run the test again now

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Community Team - TT Staff

Still 33.4Mbps, everything still unplugged except you router?

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Chat Champion

Yeah just the power is plugged in and the router is flashing orange

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Community Team - TT Staff

Sorry, just to confirm, is the router connected to the test socket at the moment? If it is, is the light still flashing orange?

Chris

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Chat Champion
Hi

Sorry I had to go out are you still available or will just wait until tomorrow
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Chat Champion

Morning 

 

Would you like me to take everything again 

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Chat Champion

Hi 

 

Is there anyone there to help please