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Slow speeds around 7-11pm

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16 REPLIES 16
Popular Poster

Hi, 

 

For a few weeks now my internet is virtually unusable around 7pm-11pm, the Download speeds drop right off down to 2mbps, my upload speeds seem unaffected at 18-20mbps.

 

Usually my download speed is 75mbps all through the day its only when it gets close to 7pm it drops completely off and watching a simple 1080p youtube video becomes impossible.

 

its only gone like this since renewing my contract, but id find it wierd if talk talk were testing my line as if i were a new customer. 

all my internet settings are fine, all untouched from before.

my speedtest results are attached, the first one is just now and the other was earlier in the day, and again this was the speed i was always getting before 2 weeks ago without fail 24/7.

hoping someone has had the same problem as me and managed to get it sorted.
thanks for reading.

Community Team - TT Staff

Hi Spoonz,

 

I'm sorry to hear this and we can take a look at this for you.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Popular Poster

Hi,

 

Profile all updated.

 

Thanks.

Community Team - TT Staff

Hi Spoonz,

 

Thank you, I'm just looking into this now. Would it be possible to run a few more wired speed tests during the day please so we can compare the results.

 

Thanks

 

Popular Poster

Sure,

It won't be until after 5pm as im at work until 4.30pm.

 

I'll upload my results later for you. 

 

Thanks 

Community Team - TT Staff

Hi Spoonz,

 

Ok thank you and I'll also post back here once I know more.

 

Thanks

 

Popular Poster

Hi, 

 

See my results attached.

 

i did 3 runs in space of 3 mins, still on the low side to what i normally get,
but if its like the previous nights the speed will go lower from 7pm onwards.

 

thanks.

Popular Poster

Hi, 

 

Just to add this is right now.
honestly its barely usable 😞

 

thanks. 

Community Team - TT Staff

Hi Spoonz,

 

Thank you for the additional information and apologies for the delay. I've requested an update on this now.

 

Thanks

 

Popular Poster
Thanks Michelle.
Community Team - TT Staff

Hi Spoonz,

 

I've now been advised that we have found a possible issue and this is being investigated, I'll post back again to confirm once this has been resolved.

 

Thanks

 

Popular Poster

Hi,

 

Great news, let's hope it's an easy fix. 

 

Thanks again 👍

Community Team - TT Staff

Morning Spoonz,

 

I've received an update after I left on Friday afternoon to advise that work has been completed which should resolve the slow speeds that you have been experiencing. How have you found the speeds over the last 48hrs?

 

Thanks

 

Popular Poster

Hi Michelle 

I was meaning to update the thread.

 

its been great between 6pm-11pm, speeds around 72-75 Mbps.

 

thank you again. 

 

 

Community Team - TT Staff

Hi Spoonz,

 

Excellent, I'm really glad to hear this 🙂

 

Thanks

 

Popular Poster

Raising this from the dead.

3 months later and its doing the same thing. 
going slow after 7pm and getting to a point that the internet even struggles to load google.
it took over 5 mins just to get this page up.

if you could sort it again like last time that would be great.

Thanks,
Chris.

Team Player

I am having the same issues openreach have been out and said the line is fine and the provider must be doing something their end ! I am waiting for the 30 days to sort before I cancel the contract, I have been with talk talk on and off since the Tiscali days and never had an issue.

 

I truly believe they are over subscribed and don't have the infrastructure to cope with the demand in peak times so are throttling in some areas.

 

Did your issue get resolved ??