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Slow speeds

Community Team

Hi Loofah


Apologies for the delay.


If the speed does drop any further then please let us know.





Chat Champion
OK I'm getting over 30mb now so a decent enough speed but not the guaranteed speed of 35. Just curious as to what happens if the guarantee isn't met by TT?
Community Team

Hi Loofah,


Glad to hear your speed has improved, sync speed is now 40Mbps. Have you run your latest speed tests on wired or wireless devices, or both?


if your throughput speeds are below the guaranteed minimum we can ask our network team to investigate 


Chat Champion

Wired into the master socket. TBH the figures are decent enough not to fret about it anymore so all done for now.

Community Team