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Slow speeds

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44 REPLIES 44
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Conversation Starter

Hi

Can someone check my line please speed tests are only giving me 25mbps at best 

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Community Team - TT Staff

Hi Safc10boxer12,

 

I've run a test on the line which hasn't detected a fault. Just to confirm, what speeds were you previously receiving? Are you also running the speed tests wired or wireless?

 

Thanks

 

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Conversation Starter
Morning

I was always getting over 30 but I was sent a new hub and getting 25 I'm running the tests wired
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Community Team - TT Staff

Hi Safc10boxer12

 

Speeds can vary slightly between different routers. How long has the new router been connected for?

 

Thanks

 

Debbie

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Conversation Starter
A few weeks now
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Community Team - TT Staff

Hi Safc10boxer12,

 

Ok thanks for confirming this. What was the make and model of the previous router? Do you still have this router?

 

Thanks

 

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Conversation Starter

 

Hi

 
It was a talk talk super router I don't know the model number sorry... I had to send the router back
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Community Team - TT Staff

Hi Safc10boxer12,

 

How many telephone sockets do you have? What other devices do you have connected in addition to your router?

 

Does your master socket have a Test Socket?

 

Chris

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Conversation Starter

One telephone socket 

4 devices plugged in the back of the router

Yes I have a test socket 

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Community Team - TT Staff

Hi Safc10boxer12,

 

Would it be possible to connect the router at the test socket for at least 48hrs to see if DLM increases the sync speed?

 

Thanks

 

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Conversation Starter

Ok will do 

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Community Team - TT Staff

Hi Safc10boxer12,

 

Thanks, please can you bump your thread on Monday and we can re-check the connection stats again.

 

Thanks

 

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Conversation Starter

Hi 

I'm unable to do it as when I put it in the test socket it's knocking the internet off

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Community Team - TT Staff

Hi Safc10boxer12

 

Just to confirm, when you connect the filter and router at the test socket does the connection start to drop out?

 

Thanks

 

Debbie

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Conversation Starter

Hi 

 

I have pre-figured master socket so I don't need filters do I ?

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Community Team - TT Staff

Hi Safc10boxer12

 

Are you able to remove the face plate so you can connect at the test socket? (just for testing purposes)

 

Thanks

 

Debbie

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Conversation Starter

Yeah I can do that but when I plug it in I lose connection 

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Community Team - TT Staff

Hi Safc10boxer12

 

Have you tested with a different microfilter at the test socket?

 

Would it be possible to post a photo of your master socket when the router is connected at the test socket?

 

Thanks

 

Debbie

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Conversation Starter

Hi

 

I don't have any micro filters I said them all back when I sent the router back I didn't think I needed them sorry

20190809_143136.jpg

20190809_143123.jpg

 

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Community Team - TT Staff

Hi Safc10boxer12

 

Thanks for your reply.

 

I can send a replacement microfilter would you like me to arrange this?

 

Thanks

 

Debbie