cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Slow speeds

Reply
Highlighted
Safc10boxer12
Conversation Starter

Hi

 

Yes please of you think it will help 

Highlighted
Community Team

Hi

 

This has been ordered and is on the way.

 

Thanks

 

Karl. 

Highlighted
Safc10boxer12
Conversation Starter

Thank you

Highlighted
Community Team
Highlighted
Safc10boxer12
Conversation Starter

Hi

IV received the filter should I put it into the test socket

 

 

 

Highlighted
Community Team

Hi Safc10boxer12

 

Yes please can you connect the router and phone directly at the test socket using the microfilter.

 

Thanks

 

Debbie

Highlighted
Safc10boxer12
Conversation Starter

Done

Highlighted
Community Team

Hi Safc10boxer12

 

Thank you. Would it be possible to leave the router connected in this set up for at least 48hrs whilst DLM is monitoring the connection?

 

Debbie

Highlighted
Safc10boxer12
Conversation Starter

Will do 

Highlighted
Community Team

Hi Safc10boxer12

 

Thank you, we can then check the sync speed again to see if DLM has made any changes.

 

Debbie

Highlighted
Safc10boxer12
Conversation Starter

Hi.

 

How's it going ?

Highlighted
Community Team

Hi Safc10boxer12,

 

Could you just switch your router off for 30 minutes then switch back on and check if speed improves, if it doesn't then I'll ask our network team to take a look at this for you


Chris

Highlighted
Safc10boxer12
Conversation Starter

Done 

Highlighted
Community Team

Hi Safc10boxer12,

 

Thanks. Could you run a wired speed test please using the TalkTalk Speed Tester so we can see your current throughput speeds.

 

Thanks

 

Highlighted
Safc10boxer12
Conversation Starter

15664129575614138495415004544239.jpg

Highlighted
Safc10boxer12
Conversation Starter

15664143151597360865596305996487.jpg

 

Highlighted
Community Team

Hi Safc10boxer12

 

I have passed this over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Highlighted
Community Team

Hi Safc10boxer12

 

The next step will be to arrange an Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

Highlighted
Community Team

Hi Safc10boxer12

 

I have replied to your Private Message.

 

Thanks

 

Debbie

Highlighted
Community Team

Hi Safc10boxer12,

 

How are you getting on?

 

Thanks