Sorry for the delay. The line test is now clear, however the sync speed has dropped slightly and I can see re-connections on the line. Is your connection unstable or have you rebooted the router? Would you like us to arrange another engineer visit to the property for you?
The estimated speed range for your line is supplied to us from BT Openreach. If they have revised the estimate or declare that the line cannot reach the speeds they have declared previously then there is little more we can do to affect or improve the speeds.
I would therefore suggest you contact our customer loyalty teams to discuss, request removal of the speed boost and then they can discuss your billing for you.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE