Hi, Hopefully someone can help.
Im connected at 40mb with a max of around 60mb. My throughput will never be higher than 18mb though, wired or wireless, using multiple different sites/tools/devices. It’s been like this since upgrading to fttc.
I’ve tried leaving the router off for 30mins as suggested-no difference.
I’ve replaced the HG533 with the newest Wi-fi Hub, exactly the same.
It’s not my devices as I can see 74mb on 80mb circuits at a friends house.
Hi @Anonymous welcome to the community your post has been flagged for assistance and you should hear during the day. Does your phone connection sounds ok? No crackling popping noise.
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault. Were you using the hg533 router with a separate modem? Did you run the speed test wired with just the one device connected to the line?
Apologies I meant hg633! That doesn’t surprise me as it’s a solid connection. No I was using it as a stand alone router, the same as the new WiFi hub is now. And Yes I ran it wired with only that once device connected. It refuses to ever go above 18mb.
Thanks for the PM. It looks as though you've had a free upgrade to our fast broadband extra service, this should give you faster speeds than you had before for no additional charge but the speed is limited to 18Mbps.