Slower broadband speed with new wifi hub

[JohnIrvine]

So yesterday I just recieved the WiFi hub to replace the HG633 super router which was giving intermittent wifi connections to some mobiles in my house.

First thing I notice though is that my fibre broadband speed is way down - like 35/12 Mbps from 68/17 Mbps. So I read through a lot a messages about this but couldn't find a definitive solution. Yes it has improved a bit to 44/15 but that's still 35% slower and when I reconnect the HG633 I immediatly get back the original speeds.

Now I know I should give it some more time and I will but I'm not sure why; the serving exchange already knows the optimum characteristics for my fibre/wired line as proved when I reconnect the HG633.

Also the wifi hub is on old firmware SG4K10001400t and this could be upgraded but I don't see anyone claiming that this fixes or improves this issue.

Please help as I need to get this issue resolved quickly in case I need to cancel my renewed contract within the allowed 20 days - only 12 days left

[OCE_Debbie]

Hi JohnIrvine

Can I just check if you have powered down the Wifi Hub for a full 30 minutes and then run a speed test following this?

Thanks

Debbie

[JohnIrvine]

Hi Debbie,

Yes, that was one of the 1st things I tried after reading some of the posts with similar issues.

Thanks,

John

[JohnIrvine]

The speed test then was around 36Mbps but that has improved to 50Mbps now

[OCE_Debbie]

Hi John

Thanks for your reply.

I've updated your router firmware. Please can you run another speed test and let us know how the connection compares?

Debbie

[JohnIrvine]

Thanks for updating the firmware but it hasn't made much difference - 47 down and 19 up

Thanks,

John

[OCE_Debbie]

Hi John

Was this a wired speed test? Could you try running a speed test on a different device?

Thanks

Debbie

[JohnIrvine]

Will do Debbie, but I'm unavailable for the next hour or two, will do it then and get back to you.

Thanks,

John

[OCE_Debbie]

Hi John

Ok no problem, please let us know how you get on.

Thanks

Debbie

[JohnIrvine]

Hi Debbie,

I'm happy to report that with a hardwired connection to my desktop pc the speed is back up to 73.6/19 and it's the same with a wifi connection to the desktop on 5Ghz band but only 54/19 on 2.4 . I still get 52/19 on wifi to my laptop whereas I can get 70/18 with wifi on laptop using the hg633 (2.4Ghz band - laptop can't do 5!)

So basically the line is OK and so is the wifi hub's line speed. Just that I've lost some speed on the 2.4Ghz band. Strange but I can live with that.

Thanks,

John

[OCE_Debbie]

Hi John

Thanks for keeping us updated.

In regards to the loss of speed over wireless, have you tested different wireless channels? It would also be worth trying a factory reset using the pin hole reset.

Thanks

Debbie

[JohnIrvine]

I reset the wifi hub with pin but it hasn't made any difference and there's no config option on my laptop's wifi adaptor to change the channel. I've played with a few settings and the best I got was 54Mbps which isn't bad.

As I say it's not an issue as I do most of my big downloads on the desktop PC.

Thanks for you assistance Debbie.

John

[OCE_Debbie]

Hi John

Ok, please let us know if you do experience any further issues.

Thanks

Debbie 🙂

[JohnIrvine]

Hi Debbie,

Just thought that you might want to know how I resolved the 2.4Ghz wifi speed issue that I had;

I changed the 2.4Ghz channel bandwith from auto to 40Mhz in the wifi hub. Now I can get 73Mbps download which is the same as a wired or 5Ghz wifi connection 😀

Thanks,

John

[OCE_Debbie]

Hi John

That's great, thanks for keeping us updated 🙂

Debbie