Debbie, just an update...
Not all is well, speed issues are no longer but I am still getting the occasion page time out.
For example when doing our weekly on line shopping it timed out on the payment page.
I have gone back to the borrowed HG635 router (from the DSL-3782) and it seems better so will continue with this one for the next few days and see.
I would say that when the DSL router arrived I could not get access to it (192.168 etc) so I had to reset it to fix this, thought that a bit strange for a brand new router, it makes me a bit suspicious of its origin.
Thanks for the update. Can you continue to monitor the connection over the weekend with the HG635 and if you could bump the thread on Monday we'll see how you're getting on
At 21.15 on Monday 11/2 I refitted the DSL3782 and attempted a speed test using your tester.
The page timed out 3 times before I managed to do a test.
Upload-still waiting for this to start 9 minutes later.
I either have a defective router, or there is still a fault on the line or both! (in my opinion).
I'm sorry for the delay. I've re-run the line test which is clear, however I can't see the current sync speed. Is the router currently switched on at the moment? How often would you say that the connection has timed out since Friday? As you've advised that you have borrowed the HG635, would you like us to send a HG633 router instead to see how this compares?
Thanks for your reply.
We can send a HG635 or DSL3782 router via the Community.
Alternatively if you contact our Customer Service Team then they can discuss sending a WiFi Hub.
First, the replacement router arrived and it was a HG633, not a 635.
Was put on line on the 13th and was not great.
On the 14th took it off line for an hour and reconnected it and it’s still not great.
I am not convinced that my broadband is “fixed”.
No matter what router is in use there are intermittent page loading delay. This happens on both desktop and laptop, both on wired connection.
It happens on such pages as on line shopping (Tesco), on line purchasing (Paypal) and when scrolling through a page feed such as Face book. Each time the “daisy wheel” appears and you have to wait for information/pages to load, the only bonus the pages don’t time out anymore.
Speed issues are no more with the 635 produced slightly better speeds that the 633. I have noticed now that both the upload and download are both very jittery at the start and takes a while to settle, don’t know if it’s relevant. Have attached a copy of this mornings test.
As per post 49 have requested the latest router and it should be here for later in the week however on the above info I don’t hold out a lot of hope that this will improve matters.
Are there any “line tweaks” that can be done?
Thanks for trying this and I'm sorry to hear this. I've re-run the line test which is still clear and the connection stats also look ok so I'm not sure why the intermittent web pages is still occurring. Please let us know how the connection compares with the new router.