I've contacted our Network Team to see if we can get some further information from BT Openreach.
I will post back on this thread as soon as I receive further information.
BT Openreach have closed this fault.
Our Network Team have advised the following
If this work is to do with a cable fault and it’s only affecting only 1 customer then unfortunately we can’t really do much. However BT Openreach are aware of it and they are going to fix it.
The only thing we can do from here is raise another repair case which will not guarantee them speeding the process up unless we can show a number of our customers on the same cable link are being affected.
Apologies for this.
We will need to arrange another engineer visit. Please can you provide your availability and also confirm possible engineer charges. (to advise this visit may not result in the work being completed any sooner)
Our Network Team also advised the following:
I have called BT OR and they were unable to confirm to me any schedule dates for any repair work which is normal as they would send us a formal notice if any planned engineering worked is happening especially when it's to do with the cabinet.
I've received confirmation from our network team that they've booked the engineer visit for 05/03/2019 AM (08:00-13:00) - please let us know how you get on
Thanks for keeping us updated. Would you like me to pass your comments over to our Network Team now or would you prefer to monitor the connection for a few days first?
To correct my earlier post you CAN change the DNS on the Sagem router, sorry Open Reach misinformed me.
In the light of the above I change the DNS on the Sagem router, didn't notice any improvement, still very slow loading web pages and still pages timing out.
Fitted the HG633 last Thursday with revised DNS, as before better than the Sagem but the problem is still there, I tried a couple of other DNS numbers still no better so I dont think DNS is the problem.
FYI (1) the last Open Reach engineer who visited on the 5th said he had no knowledge of the lack of "clean" lines in the village.
(2) The DNS change also did not cure my daughters problem but she is dealing with her own issue direct with Talktalk so going to let her get on with it as she is not anywhere near me and on a completely different exchange.
Any further thoughts?