Heya,
So my testing so far this morning, because it booted us off again after receiving a call where caller display failed us at 8.15am, has consisted of
1) Test call will my mobile as is, using filter #1, longish ring probably around 20 seconds
2) Test using test socket, using filter #1, longish ring probably around 20 seconds
3) Test using test socket and previous filter, filter #2, longish ring probably around 20 seconds
4) Test using test socket, using filter #2 not letting the phone ring for as long, phone ringing for ~3/4 seconds
5) Test using test socket, using filter #2, just letting the phone ring, phone ringing for ~30/40 seconds
Results
1) Initially I had no caller ID this is the same as the last few calls we've received though it's a bit hard to track as our phone doesn't log calls if there is no caller display (rather bloody unhelpful!). Broadband also disconnected.
(N.B. I should note that caller display has worked as recently as yesterday afternoon and I've not been fiddling with anything to make it not work. See also thread here https://community.talktalk.co.uk/t5/Home-Phone/Intermittent-crackling-and-no-caller-display/m-p/2284... )
2) & 3) Plugging into the test socket, I now have caller display (possibly coincidental). Broadband disconnects still. Tested several times, results the same. Upon picking up the phone there seems to be a large amount of inbound static noise that disappears quickly. This is only heard on the house phone. Swapping filter made no difference.
4) Not letting the phone ring for as long, so literally the 2-4 seconds for caller ID to come up and instantly picking up, broadband stays connected. Initial static noise is still there.
5) Letting the phone ring, broadband disconnects (possibly less static noise?)
Other things
Static noise may, and I stress may, be reduced after the router disconnects. Hard to tell to be honest.
There appeared to be no noise on the mobile end, but hard to tell due to not having great signal and what seems like the way mobile calls seem to only transmit after a voice activation threshold has been met. Definitely not the same level of static that the house phone has, unless it's not being transmitted by Three.
When we were disconnected yesterday after receiving a phone call, before Teamspeak stopped receiving info from the server it had an increase in downstream packet loss to 0.4%, upstream packet loss was 0%. This could be something or nothing, we were having downstream packet loss later that night of roughly the same amount but in my opinion that was probably another issue. I'm pretty good at detecting very small amounts of packet loss or latency issues on Teamspeak, which is how I picked up on it later that night, but didn't pick up on anything just prior to the internet disconnecting. Mentioned because it was downstream packet loss only.
Final thoughts
Problems seem to occur when the phone rings. Due to the nature of caller display occuring when the phone rings, I assume this could also be the reason that it has randomly not worked.
Internet doesn't disconnect on quickly picked up inbound phone calls, I assume the router manages to recover the Broadband connection fast enough to no drop it.
Sorry for the wall of text!
Cheers,
Rob
Edit: WiFi hub still showing connection uptime as 9 days 23 hours, even though it's reconnected multiple times and dropped the sync speed slightly too. I assume the firmware for the WiFi hub is a work in progress? Tongue_out_face
