Hi, I have a problem with apps on my brand -new smart LG TV in particular Amazon Prime and Netflix I have a new LG and get error code 324 unstable network. The apps will not update. I also bought a 4K Firestick to check that it wasn’t just an app problem
My TV connects perfectly to internet (both WiFi and wired) I have SKY Q and have no problems with downloading etc.
I have fibre broadband and excellent connection and speed - no issues with any other devices inside the home.
I have tried troubleshooting now since December 2018 and have done the following:
Talktalk tech support who reset router, checked software.
Talktalk (Openreach) engineer visit who checked all hardware etc and recorded Download speed of 16.82 Upload speed 5.02 and ping latency of 33.25
Replaced my LG T.V. Twice (via John Lewis)also tried Sony Bravia and experienced same issues.
Have a second TV in my kitchen and issues are the same.
Troubleshooted with LG and Sony and Amazon
purchased new power line adapters
plugged Ethernet cable directly from router into TV
purchased 4K firestick
just had my 3 rd LG TV delivered and set up by John Lewis who have been fantastic but are no longer able to keep replacing my TV.
John Lewis have never experienced this with any of their TV set-ups and are convinced it is an issue with a setting on Talktalk broadband which is not allowing the apps to update.
I have tried Talktalk tech support and they are simply unable to comprehend my issue..... as it doesn’t fit their script and I cannot lose another hour of my life trying to communicate with them.
I am literally at the end of my tether with this.
I am not techie but can follow instructions.
please, if anyone can help save my sanity I would appreciate it!
Hi DDC, welcome to the community, your post has been flagged for assistance and you should hear soon. In the meantime please check your community profile and add your landline phone number if necessary it is used to identify your account.
Also, please, which router do you have, and silly question, have you tried rebooting it?
Can you look at the TV settings and see if there is an option to change any network settings. Specifically is there an option so set the DNS server. If there is, try setting this to 18.104.22.168 and secondary of 22.214.171.124
Hi I am just checking to see if anyone is available to investigate my issue further. I haven’t used the forum before and am not sure how it works? Are the OCE members an interface between customers and Talktalk ? I am becoming exasperated and wonder if a replacement hub would be worth a try. I borrowed a BT homehub 5 from a friend but it was locked to BT and too much hassle to reconfigure the settings for Talktalk.
I believe I have literally tried everything apart from a new router or changing setting on my existing router.
Hi Jan sorry you are still having problems. Did you try the suggestion from @OCE_Karl ?
Karl is a Talktalk employee and works hard to solve our problems. Generally he or a colleague will make. A Suggestion, you try it and report back with the result. It can take a while but they generally get to the bottom of it and will not give up on you.
I have not been offered any further suggestions since you replied to my post and I tried want you suggested without success. How can I escalate this issue to a level where I could get some support ? As previously posted I have exhausted all possibilities and this forum is my last hope. To recap, I have had BT Openreach engineer visit and there is no problem with the internet connection. I have had 4 new televisions in succession 3 x LG 1 x Sony and the problem persists. I have also renewed all cables and am working on a direct wired connection from Hub via Ethernet.
I would really appreciate someone to take a look at this for me. If no one on here can help can you suggest somewhere that could take it on?
As other devices are working and the internet itself is fine with no visible issues, this is a tricky one. First thing to try is replacing the hardware and see if that makes a difference. A new router is on the way so this can be swapped over to see if this make any difference. This is the same model as the current router, but if this still fails we can try another model.
Hi Jan, another thought whilst your router is on the way, does your smart TV require you to login? my Samsung certainly does, it works well without but nothing clever happens.