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Snapchat and Facebook won’t load

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2 REPLIES 2
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Rosie1307
First Timer

Hello, I’ve had fibre broadband for a week now and till today it’s been lovely then suddenly snapchat and Facebook will not load but as soon as I turn wifi off and 4g on everything loads it’s becoming frustrating as I’m wasting my mobile data when I should be able to use my WiFi happily.

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FritzCT
Problem Solver

Try checking if you have kids safe activated.

 

On the TT web site go to My Account-My Services-View Home Safe Settings

 

There is a tick box for social networking sites in the kids safe section...it was active by default for me and blocked instagram

 

Fritz 

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Community Team

Hi Rosie1307

 

Did you check the Homesafe settings as advised.

 

Is all working now ?

 

Thanks

 

Karl.