Hello, I’ve had fibre broadband for a week now and till today it’s been lovely then suddenly snapchat and Facebook will not load but as soon as I turn wifi off and 4g on everything loads it’s becoming frustrating as I’m wasting my mobile data when I should be able to use my WiFi happily.
Try checking if you have kids safe activated.
On the TT web site go to My Account-My Services-View Home Safe Settings
There is a tick box for social networking sites in the kids safe section...it was active by default for me and blocked instagram
Did you check the Homesafe settings as advised.
Is all working now ?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE