"You have a Huawei-HG635 but the software needs updating to the latest version."
Could my firmware please be updated ?
At the moment - it is on v1.10t
OK, it should update automatically. If you have adjusted any settings to prevent remote access this will not have happened.
Try a pinhole reset and leave it overnight. If it hasn't updated by tomorrow let us know and I will gladly flag it up to the OCE for you.