My Hub stopped working last night. It's not a network problem because my neighbour is with TalkTalk and her wifi is working fine. I have tried a soft re-set and a factory re-set and it makes no difference - the solid orange light always returns.
I urgently need internet access - help!
Staff are very unlikely to reply before Monday, @DaphneH.
Chat is available over the weekend if you can reach it using links from here:
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Hi, have just the same issue. Try ringing 0345 172 0088, I got through yesterday, various tests on router, ours needs syncing, could be 72 hours before they get back to sort it. But yours may not be a sync issue. Stressful as need internet for work, as we all do at the moment!
Apologies for the delay.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
The new router arrived yesterday, I connected it, but it won't connect to the internet - constant orange and white flashing light. Just had a long exchange on Chat who did a line test and said they 'have detected the fault to be with your connectivity' and they are now passing this to a case manager.
This all seems such a protracted process... I've now been without internet for a week.
I'm really sorry to hear this.
If you are still experiencing this fault with a replacement router at the test socket then the next step will be to arrange an Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
This is so frustrating. I should not still be waiting for the engineer to come out. It's just unacceptable that I've been without internet for 2 weeks. It's precisely because of your handling of cases such as mine that TalkTalk has such a poor reputation for customer service. Please sort out my internet urgently!