My DSL-3782 super router displays a solid red power light.
I have tried the turning off, waiting 15 minutes and turning back on. I have also tried resetting the router by holding the reset button for 5 seconds.
It's been a couple of days now. I have tried this a few times but the router is a solid red power light every single time it powers back on.
I believe the router might be faulty. Is anyone able to assist on this issue?
It is definitely faulty. I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.
The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they?
Thanks for updating your Community Profile.
I've completed a line test which hasn't detected any faults.
Can I just check if your landline service is working ok when making calls?
I can send a replacement router for testing, would you like me to arrange this?
Thanks for the Private Message.
The replacement router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.