Around two weeks ago, I received an email suggesting I could benefit from an internet that was twice as fast using the Speed Boost option. I agreed by clicking the button in the email, and was told that I would receive a confirmation email within the next 72 hours. Five days later, and with the exact same internet speeds (and no confirmation email), I contacted Customer Services by chat and, after 90 minutes in which I was transferred to someone on the technical team, was told something must have gone wrong, and that my boost would be removed, and I should manually reactivate it.
I did this five days ago, and have had the exact same result - my internet speed is EXACTLY the same. I would therefore request that someone look into activating this for me at last or that it is removed entirely from my account so I am not charged for it.
i have seen beofre that the speed boost needs looking at by the oce on here seems to be a system issue some where.
A bite of info of Forum:
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Just spent an hour talking to multiple people using their chat sytstem, asking each of them to remove the Fibre Speed Boost (which I've now been charged for despite it not working) from my account. Was eventually put through to someone in their Loyalty team who told me her system was down and I'd need to try it all again in two hours time.
Wonderful stuff, Talktalk.
@Matthewcsaunders Hi please let the team on here sort that out they are the best thing with this type of thing just let them know what the issue is and they will try to fix asap.
as u have found chat is like the call staff not good at any time of the day
I find myself wishing that the Talktalk Social team was in charge of sorting things out. I put a one star review on Trustpilot about this whole fiasco. Half an hour after writing it, their Social team responded to tell me to "try again". I mean, it didn't help me in any way, but at least it was a response, and a speedy one at that.
I'm sorry about this but it looks as though the speed boost hasn't completed correctly. I've removed it and will try adding it again later. I'll let you know when I've done this
Could you leave this with me as I've done the same with another customer and just want to confirm that it's gone through OK. All being well I'll re-add the speed boost in the morning
I've re-added the speed boost so can you give it an hour then switch your router off for 30 minutes then switch back on and retest. If there's still no speed improvement can you try switching the router off again for 30 minutes later tonight
OK thanks. Looks as though the router needs to be switched off again for 30 minutes. Could you give this a try and then run a couple more speed tests - please let me know how you get on
Amazing - it finally works! I can't thank you enough, Chris. I'd really given up hope on Talktalk and you've restored my faith.
If there's a survey or anything you need me to fill in, I will gladly give you five stars or whatever for your service here. You've solved my issue when everyone else I spoke to didn't seem to care.
@Matthewcsaunders That is why this website was a beta for a while then the ceo team saw what a good job it does and took it on as a whole new site for real.
Thats also helps with the community stars are good as well.
@OCE_Chris please help me with my woes, I have had nothing but trouble since I joined TalkTalk
Please see these threads - https://community.talktalk.co.uk/t5/Fibre-Broadband/Faster-Fibre-with-Speed-Boost-Nightmare-situatio...
Please see attached what I signed up for and please see my account what has happened in the last 48 hrs.
You're going to need to be patient, Alex. I had to wait a day or two for a response. This messageboard doesn't seem to be monitored 24 hours a day.
I'd also advise against piggybacking on other threads. My issue has been solved and so they may not even check this thread anymore.