A bit of a nightmare if i'm honest.
I purchased the new wifi hub and it came with a broken stand on the left hand side, so it has to be propped up to use, also the speeds after 48 hours were only reaching 32 so not sure what I can do, can this be sent back as I feel this is no good to me.
At the moment in time I have gone back to my previous router which is showing a connection speed of 48.8 after 15 hours.
I will be testing the router you sent me later today.
Hi if it helps u can check what the speed is on the router dash board. the info is here in the tt help area.
the hub should be good as it is the laestest one with newer software on but can take 10 days to get a stable connection.
Mine new hub came a lasted a few days then the power lead died.
if u do turn of router or change router - remmber to keep it off for 30 mins as that helps keep the reconnection do it full.
Are the speed test being done on a wired connection to the router. and it could help turn off the wireless side just in case wireless device is using the bb while u do that.
It's just when I unpacked the wifi hub the stand was broken on the left hand side and it doesn't clip back on, It can be propped up against the wall which isn't ideal and the speeds were considerably lower hence the reason I have packed it back up, If this can be exhanged for me for the one I have here then I'm willing to retry with that one as it clearly came broken.
I have now plugged in the test router and at this moment in time it's only showing as 16.7.
ok but did u when u pluged the new hub in dod u do the following:
1. Keep the new router off for over 30 mins then turn it on as it is to do with the speed settings system works like that on fibre.
2. Did u keep the hub on for more that a day as the line speed system can take a while and can be better to leave it on for 10days to get the best speed.
have u looked on the router dashboard page as it should show u ur speed upto the rotuer as any thing after that like on speed test will be different.
Hub Dashbaord page
Yes u can get the the new Hub exchanged as it is damanged on delivery type thing.
i would wait for a oce to reply they should be able to sort out a new one.
Best then to send back the old one in the bag they should be with the new one. So u do not get charged for another one.
I had the HG633 router before the hub and worked fine for me on fibre bb.
Just think there could be a issue with the speed boost side as they have been offering it a lot just over the last few days to any one.
I would leave the HG633 router on for a few days then see what the speed is like.
Have had the new Wifi hub for 3 weeks.
Getting atleast 1/2 disconnects a day.
We have also noticed crackling on the phone line.
We have tried different phone's, filters etc.
They did replace a cable at the local exchange a few years ago and that sorted the problem and I was wondering if it needed doing again and checked at the local box as the problem doesn't seem at home but possibly the local box?
I'm really sorry to hear this.
Noise on the line can affect the broadband connection so we have to investigate this first.
Is the noise still present if you connect a corded phone at the test socket, with the router removed from the line?
Thanks for your reply.
I've completed a further line test which hasn't detected any faults but I can see re connections on the line.
Would it be possible to post a photo of your master socket?
Thanks for your reply.
Please can you add an alternative contact number to your Community Profile, I can then raise the dropping connection fault over to our Network Team for investigation.