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Need help?

Speed Boost not working yet

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6 REPLIES 6
Popular Poster

Upgraded to speed boost last week, got new hub, speeds still only 25-30 mbps though. Do I need upgrading to this 80/20 thing too that I've seen mentioned in another thread? Connection fine, hub software appears to be up to date. Help appreciated!

Popular Poster

Bump

Community Team - TT Staff

Hi Brotherbabel,

Can you please update your community profile to include your:

  • Land line Telephone number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

Thanks and keep safe!

Jon

Popular Poster

Hi Jon

Profile info updated.

Thanks

Community Team - TT Staff

Good afternoon Brotherbabel,

 

I've checked your service and can see the boost has now been applied to your service. Please retest your service to confirm you are seeing this too.

 

Thanks and keep safe!

Jon

Popular Poster

Hi looks like it has been applied, improved download and upload speeds. Thanks!

Community Team - TT Staff

Hi Brotherbabel,

 

I'm glad to see your issue has been resolved. 

 

I will close down the thread, however any issues please let us know. 

 

Regards, 

 

Amii