I'm on Faster Fibre and my service is great! I get a constant 33Mb/s speed and my phone line is crystal clear. I use a WiFi router and experience next to no drop outs. I don't think I have any faults or line issues.
5 days ago I opted for the speed boost, expecting I'd get near to double my current speed. The TT agent advised it would be live in 24Hrs and on 'My Account' it shows as active.
My speed is exactly the same as it's always been, neither faster or slower. What is the likelyhood of having a fault that is causing this? Is it more likely that this service has just not been activated yet? I have tested with a TT engineer on chat, who initially said there was no problem with my service but then had to drop off as he had a 'resources' problem at his end.
Any ideas? Do TT get a notification when the local exchange engineer makes the configuration change?
Well, TalkTalk essentially offer two FTTC products, Faster Fibre and then the speed Boost. Faster Fibre is capped at 40 meg, but if your line is capable of handling more then you can have it removed by paying for the Boost which allows an absolute ceiling of 80 meg. But if your line is not capable of more than 40 meg in the first place then there is not much point.
I guess they expect you to know the capabilities of your line beforehand, but I agree it would be helpful if they mentioned this when ordering.
You can of course cancel the Boost after a minimum of 30 days, or if you feel it has been mis-sold you should contact customer services and discuss this with them. Alternatively, wait and see what the support team have to say here.
Thanks again, here's what it says on my account with relation to my package -
Your estimated broadband speed
Minimum guaranteed download speed:
Download speed range:
65.4Mb - 78.1Mb
Upload speed range:
19.5Mb - 18.6Mb
I think I'll test their 'guarentee'. Let you know how I get on.
Thanks for updating your profile
I've run a line test, it passed and your sync speed is now 54.7Mbps, have you noticed a speed improvement at your end over the weekend?
Hi Chris, yes, indeed. The speed has crept up a little. I just use an online speed checker (Broadband Speed Checker) with the laptop cabled into a network port. Speed has gone from the ususl 33Mb/s up to 38Mb/s. I tried this several times. Upload is still around 14Mb/s.
I think I'm guarenteed about 58Mb/s download.
If the sync speed increases, however there is no increase in throughput speed then we usually advise switching the router off for a full 30 minutes as this resets the current session and often increases the throughput speed.
It would be worth testing the router at the test socket for at least 48hrs to see if DLM increases the sync speed any further.
Hi Michelle & Chris
Thanks very much for the info, you've been infinately more help in a couple of posts than I've experienced in well over an hour with the support team on line. After the 30 minute power down (which no one previously suggested) speed is now up to around 54Mb/s. I may even get greater speeds if theres a further adjustment if my line is stable for a few days.