Hi Daniel,
Thanks for confirming this. Could you please bump your thread (request an update) on Wednesday and we can re-check the connection stats again to see if DLM has made any changes to the sync speed.
Thanks
Hi Daniel1900,
What do you currently have connected to your test socket? Do you have another router you can test with?
Chris
Chris, Community Team
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Hi Daniel1900,
Is the other router one that we supplied? Is it fibre compatible? If it is could you please connect it to your test socket and leave it there for the time being and we'll see if there's any speed improvement
Thanks
Chris
Chris, Community Team
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Hi Daniel1900,
The HG533 unfortunately will only work with fibre if connected via a fibre modem. I can send another router to test with, would you like me to arrange this?
Chris
Chris, Community Team
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Hi
A router is on the way to you.
Regards,
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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Hi Daniel1900,
Thanks for trying that. As the current sync speed is just below the guaranteed minimum we can log this out for engineer visit. If you'd like us to arrange this please let us know and we'll confirmed some details with you
Thanks
Chris
Chris, Community Team
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Hi Daniel,
If you'd like us to arrange the engineer visit can you confirm:
I've also sent you a PM to confirm some details
Thanks
Chris
Chris, Community Team
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Hi Daniel1900,
Thanks for the PM, I've replied requesting a bit more information
Thanks
Chris
Chris, Community Team
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Hi Daniel
Thanks for the PM. I've provisionally booked the appointment for Tuesday 3rd PM (13:00 - 18:00) - please let us know how you get on
Thanks
Chris
Chris, Community Team
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