Speed boost below minimum speed

[OCE_Chris]

I've checked and  the booking has now been confirmed, I look forward to hearing how you get on 🙂

Chris

[OCE_Chris]

Hi Daniel

Just letting you know that I've checked and  the booking has now been confirmed, I look forward to hearing how you get on 🙂

Thanks
Chris

[Daniel1900]

Hi

The engineer visit has finished. The engineer reset the broadband and I'm waiting on the 10 day stabilisation period now. He also said that I'm too far away from the fibre cabinet to recieve the minimum guaranteed download speed. Should I send back the test router (Wi-Fi Hub) since my current Super Router wasn't the problem?

[OCE_Debbie]

Hi Daniel1900

Has the speed increased since the engineer visit?

If you would like to keep the new router and return the old router using the returns bag this will be ok.

Thanks

Debbie

[Daniel1900]

Hi

I tried another speed test on TalkTalk's website with my laptop connected to the router by ethernet cable. The speed was 51.7Mbps so no improvement. The engineer said the speeds I'm getting now are the highest my connection can support after stabilisation, and that it wouldn't be able to reach the guaranteed minimum speed. I'll send the old router back with the returns bag.

[OCE_Debbie]

Hi Daniel1900

Thanks for your reply.

If the speed drops any further then please let us know.

Debbie

[Daniel1900]

Okay thank you. I'll post again if the speed drops.

[OCE_Debbie]

Hi Daniel1900

Thank you 🙂

Debbie

[Daniel1900]

Hi

Would it be possible for TalkTalk to send me a returns bag? I didn't receive one when the new router was posted to me.

[OCE_Debbie]

Hi Daniel1900

No problem, the returns bag is on its way 🙂

Debbie

[Daniel1900]

Okay thank you.

[OCE_Chris]

No problem, just let us know if you need any further assistance 

Thanks

Chris