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Speed boost below minimum speed

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Community Team - TT Staff

I've checked and  the booking has now been confirmed, I look forward to hearing how you get on 🙂

Chris

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Community Team - TT Staff

Hi Daniel

 

Just letting you know that I've checked and  the booking has now been confirmed, I look forward to hearing how you get on 🙂

 

Thanks
Chris

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Team Player
Hi

The engineer visit has finished. The engineer reset the broadband and I'm waiting on the 10 day stabilisation period now. He also said that I'm too far away from the fibre cabinet to recieve the minimum guaranteed download speed. Should I send back the test router (Wi-Fi Hub) since my current Super Router wasn't the problem?
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Community Team - TT Staff

Hi Daniel1900

 

Has the speed increased since the engineer visit?

 

If you would like to keep the new router and return the old router using the returns bag this will be ok.

 

Thanks

 

Debbie

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Team Player
Hi

I tried another speed test on TalkTalk's website with my laptop connected to the router by ethernet cable. The speed was 51.7Mbps so no improvement. The engineer said the speeds I'm getting now are the highest my connection can support after stabilisation, and that it wouldn't be able to reach the guaranteed minimum speed. I'll send the old router back with the returns bag.
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Community Team - TT Staff

Hi Daniel1900

 

Thanks for your reply.

 

If the speed drops any further then please let us know.

 

Debbie

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Team Player
Okay thank you. I'll post again if the speed drops.
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Community Team - TT Staff
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Team Player
Hi

Would it be possible for TalkTalk to send me a returns bag? I didn't receive one when the new router was posted to me.
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Community Team - TT Staff

Hi Daniel1900

 

No problem, the returns bag is on its way 🙂

 

Debbie

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Team Player
Okay thank you.
Highlighted
Community Team - TT Staff

No problem, just let us know if you need any further assistance 


Thanks

Chris