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Speed boost not working (was told in the end exchange problem)

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11 REPLIES 11
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Conversation Starter

hi

 

few months back i was told for £5 i could get a boost added to my account so my speed would go up form 40meg. after a long battle it turned out the boost would neevr work as 40meg is the most i can get from my exchange.

 

i renewed my talktalk fibre the other month for another 18 months as to be fair the service has been great. but when i renewed they said they would add a boost, i really didnt care as i knew from previous experience i wouldnt get faster speed.

 

can this be looked into again pleaqse?

 

cheers

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Conversation Starter
hi, any advice please?

seems lots of other people have had this problem and have been sorted out with the 'extra' speed. thank you
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Community Team - TT Staff

Hi valleyboy1975,

 

Would you like us to add the boost? 


Chris

 

 

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Conversation Starter

thanks for getting back

 

yes please , i take it there is no extra cst as the boost was included in part of the renew process

 

could you also confirm the anticipated speed increase

 

thanks again 🙂

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Conversation Starter

hi,

 

did you get chance to add the boost?

 

cheers

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Community Team - TT Staff
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Conversation Starter

sorry, im a bit confused?

 

you are saying i was offered it and decline?

 

can you state/confirm what speed i can get 'if' a boost is added?

 

cheers

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Conversation Starter

Bumpity bump

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Conversation Starter

Hi, can this be looked at please...after much research on here I'm starting to believe you are advertising 'boost' when you haven't checked the exchange to see if customers can 'physically' receive greater speeds.

Thanks

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Community Team - TT Staff

Hi valleyboy1975,

 

I can't access this info at the moment but I'll try again later 


Chris

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Conversation Starter

Cheers xhris

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Community Team - TT Staff

Hi valleyboy1975,

 

Bottom of the predicted range is showing at 58Mbps, guaranteed minimum isn't showing but it would probably be around 53Mbps 


Chris