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Speed boost

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6 REPLIES 6
Nickt1
First Timer

How long does it take to have speed boost added to your account

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Because i know i have the speed for it

Just seems to be taking ages to add the simplest of things

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Independent line speed

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Community Team

Hi @Nickt1

 

There is a stuck order on your account, this is stopping the boost going active.

 

I have will contact the relevant team to fix this. 

 

Sorry for any inconvenience. 

 

Nickt1
First Timer

Thanks

 

How long does it take to sort this out

Because Im still waiting for my Speed boost

Community Team

Hi 

 

It can take upto 72 hours for the work to be carried out. 

 

I will post back when it has been done. 

Nickt1
First Timer

Well 72 hours have past

And I’m not impressed at all still no speed boost on my account.

I really don’t care how you do it

But I expect speed boost to be on my account by 5pm today or this will have to be taken further

Nickt1
First Timer

Well 72 hours have past

And I’m not impressed at all still no speed boost on my account.

I really don’t care how you do it

But I expect speed boost to be on my account by 5pm today or this will have to be taken further

Community Team

Hi @Nickt1

 

Sorry for the delay, the problem has now been cleared and the boost has been added today.