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Speed issues

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10 REPLIES 10
BrianRoach
Participant

Hi all,

 

I'm having a couple if issues with my fibre connection over wireless. I'm in sync at 74.3Mb downstream and 20Mb upstream. Over the 5GHZ wireless channel I'm getting 59.3Mb downstream and 17.2Mb upstream. Over the 2.4GHZ I'm getting a speed of 29.6Mb and same upload as the 5GHZ. I've split my WiFi out and used WiFi analyser to get the best channel to no avail. I have a EchoLife DG8041W Home Gateway super router with:

 

Hardware Version:I.1.01
Software Version:

v1.05t

 

Any help will be great

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BrianRoach
Participant

Just had this error and a reboot of the router:

 

2019-09-03 23:59:05 [Critical][Config-Log] Terminal:ACS(62.24.243.161),Result:Success,Type:Set,InternetGatewayDevice.ManagementServer:,PeriodicInformEnable:1,PeriodicInformInterval:86400,PeriodicInformTime:2019-09-03T22:59:05.252Z
1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER
2019-09-04 23:16:19 [

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BrianRoach
Participant

I ran the tests about 2m away from the router. I have nothing else connected to it. I'm using a Huawei media pad M5 with it up to date. I've also tried a Samsung galaxy note 9 up-to-date also in same location and speeds were 5GHZ downstream 59.2Mb upstream 16.9Mb. 2.4GHZ with 22.5Mb downstream and 16.3Mb upstream

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Community Team

Hi Brian,

 

I'm sorry to hear you're experiencing problems with your service

 

Can you confirm that the telephone number in your community profile is your current TalkTalk landline telephone number 


Thanks

Chris

BrianRoach
Participant

Hi Chris,

 

It is now I've just updated it. Ends in 47.

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Community Team

Hi Brian

 

Your line is showing in sync at 74.3mb.

 

Please can you power down the router for a full 30 minutes and then run a speed test following this?

 

Thanks

 

Debbie

BrianRoach
Participant

Hi Debbie,

 

I will try but please explain why the router has to be powered off for 30 minutes to resolve a issue with my WiFi channels giving completely different speeds. All I can think 30 minute reboot will do is clear my session from the network and re-establish a new one.

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BrianRoach
Participant

Done as requested

 

Sync - 68.9Mb down and 19.5Mb up

 

5GHZ - 63.5Mb down and 17.5Mb up

2.4GHZ - 30.7Mb down and 17Mb up

 

Both stored in supportal

 

Removed static IP to mac address and now getting

 

2.4GHZ - 33Mb down and 17Mb up

5GHZ - 61Mb down and 17.1Mb up

 

So slower if I don't assign a IP to the mac address. The plot thickens.

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chtechie
Team Player

@BrianRoach Hi, is this not just the bandwidth issue on 2.4GHz - I think bandwidth on the 2.4GHz band is normally 20MHz (Default is normally Auto) but it can be set to Auto, 20 or 40MHz (it's not recommended to leave on 40MHz due to interference both to yourself & other local routers) so you could set to 40MHz just to test performance

BrianRoach
Participant

Hi @chtechie

Sync - 70.5 and 20Mb
5G - 63 and 17.3
2.4G - 27.7 and 16.9

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chtechie
Team Player

@BrianRoach So no difference setting a 40Mhz bandwidth on the 2.4 GHz band, don't understand that unless your DG8041W has a limitation , my FAST5364 throughputs 38Mbps set to Auto or 20MHz bandwidth on the 2.4GHz band (Link speed 40Mbps, no other devices connected).