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Speed to router well below guaranteed for 1 week

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3 REPLIES 3
DuckT
First Timer

The speed to the router is well below the 40Mb guaranteed by talk talk. I have tried all of the tricks to boost the speed given (e.g. turning off router, using wired connection etc.) but to no avail.

 

As you can see from the screenshot, the speed to the router has been low for 1 week (plus) now, presumably this means that there is nothing more I can do this side of the router.

Skynet_TX
Community Star

Hi @DuckT,

 

It would be worth going to the Service Centre to ‘Run a live connection test’ on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

 

Don't post any personal details in this thread, just add them to your community profile.

 

Then they will hopefully be able to respond to this post within a working day or two. You may get faster support from the live chat or by phoning up during opening hours.

DuckT
First Timer

Thanks, I have already ran the live connection test a couple of times, but the site says I will receive a  text, and I never do.

 

Unfortunately I don't have a landline phone, but will try to use the test socket.

 

Thanks for the info re. profile.

OCE_Chris
Community Team - TT Staff

Hi DuckT,

 

Sorry to hear that you're experiencing problems with your service. Sync speed is low and I can see that there have been a lot of reconnections. Line test is failing so I've logged this out to BT Openreach as a non-appointed task. Openreach will investigate over the next 72 hours and may contact you directly. If you don't hear anything beforehand can you bump the thread on Tuesday


Thanks
Chris