Hi Chris,
Thanks for the update. I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit. Please do not post any personal information on the Community, reply via Private Message (PM) only.
Thanks
Hi Chris,
Thanks for the PM. Have you tried separating the SSID's on the router?
Thanks
Hi Chris,
Ok, please let us know if you need any assistance. I've also included a Help Article below,
Split your router's SSID (wireless network name)
Thanks
Evening, I had a txt and an email earlier suggesting to make an openreach appointment. Is this actually necessary? I had an openreach engineer round yesterday and he said there was no issues showing up to the phone point.
Just had the following text now
TalkTalk Update: We've sent an engineer to fix a problem with your line and we're now monitoring it. Your connection might take a few days to adjust. If you find that you are having any further issues after 2 days please go to your online service centre https://www.talktalk.co.uk/help/servicestatus/ where you can live chat to our support team.
Hi Chris,
Can I just confirm, are the wired speeds still ok and is it only the wireless speeds which are still slow?
Thanks
Hi Chris,
Ok thank you. If the wired speed are ok then we can offer more assistance with the wireless.
Thanks
Just to update this is what I currently have using wired connection.
Hi Chris,
DLM has moved you to a slower profile probably due to instability. Are you currently experiencing any problems with your telephone service?
Chris
Chris, Community Team
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