Speeds not as advertised

[ChrisChillin35]

Wednesday is the only day that i won’t be home this week. 

[OCE_Michelle]

Hi Chris,

Thanks for the update. I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit. Please do not post any personal information on the Community, reply via Private Message (PM) only.

Thanks

[OCE_Michelle]

Hi Chris,

Thanks for the PM. Have you tried separating the SSID's on the router?

Thanks

[ChrisChillin35]

Hi Michelle, that’s something I haven’t tried. I will do some internet searches and see how I get on.

[OCE_Michelle]

Hi Chris,

Ok, please let us know if you need any assistance. I've also included a Help Article below,

Split your router's SSID (wireless network name)

Thanks

[ChrisChillin35]

Evening, I had a txt and an email earlier suggesting to make an openreach appointment. Is this actually necessary? I had an openreach engineer round yesterday and he said there was no issues showing up to the phone point. 

[ChrisChillin35]

Just had the following text now 

TalkTalk Update: We've sent an engineer to fix a problem with your line and we're now monitoring it. Your connection might take a few days to adjust. If you find that you are having any further issues after 2 days please go to your online service centre https://www.talktalk.co.uk/help/servicestatus/ where you can live chat to our support team.

[OCE_Michelle]

Hi Chris,

Can I just confirm, are the wired speeds still ok and is it only the wireless speeds which are still slow?

Thanks

[ChrisChillin35]

I’m going to wire something up shortly and I shall let you know. 

[OCE_Michelle]

Hi Chris,

Ok thank you. If the wired speed are ok then we can offer more assistance with the wireless.

Thanks

[ChrisChillin35]

Just to update this is what I currently have using wired connection. 

[OCE_Chris]

Hi Chris,

DLM has moved you to a slower profile probably due to instability. Are you currently experiencing any problems with your telephone service?

Chris