Splashtop Not Working

[kathrynb]

Hi

My IT at work are not able to remotely access my computer as they use Splashtop and apparently TalkTalk block it. Please can this be sorted? I'd like any scam filters removed.

Thanks

Kathryn

[fr8ys]

Hi,
If you go to my account, you can turn this off there.
To do so:
1 Log in to MyAccount
2 Select My Services
3 Select View HomeSafe settings
4 Select OFF and confirm when you see the pop-up window
Good luck.

[kathrynb]

Hi, thanks for this.

However all the options are already "off" and I'm still having trouble.

[fr8ys]

Hi,
I've escalated to the OCE for you.
For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profileersonal-info

If you are unsure of your phone number, you can find this in My Account or dial 17070 from your land line phone and this will confirm the number for you.
Thank you

[OCE_Michelle]

Hi Kathryn,

I'm sorry for the delay. Do you still need assistance with this? Have you tried switching the router off for a full 30 minutes and then retested again as this will reset the current session?

Thanks