Hi there im hoping to speak with a direct talk talk rep
We have had fibre now for maybe a little over a month at first the speeds were ok about 37 down and 7 up
with my grandson wanting to stream his gaming we talked with a manager and got the boost at discounted price of 2.50 a month extra, so we went ahead and upgraded to fibre boost but then infact our speeds went down ?????
we have had a new router sent out
yesterday we had an engineer here from talk talk to put in a new socket and when she was doing all the checks it shown to her that even tho we have the fibre boost she shown me that infact its not even activated, she logged all this on our account and well ive tried to get through to someone about this and they say its showing on the account so nothing can be done
surely it may be showing on the account yes but not physically activated am I right? I doubt the engineer would show me something that wasn't true as I saw that it was not activated myself
anyway I want someone if they can to look into this for us we have been going round in circles for over a month now and tbh im looking to close the account as we are not getting what we are supposed to be
any help on the matter is greatly appreciated
Hi @beany2009 welcome to the community your post has been flagged for assistance and you should hear during tomorrow. The team here work office hours.
Thanks for flagging it and I will await a reply
I'm really sorry to hear this.
It appears that another engineer visit has been arranged to investigate this fault. Did you arrange this visit with our Faults Team?
ive had open reach here today he changed a wire but can see my profile is on 40-10 he said and that tells me still that the speed boost isn't active
can you look into this please
It is showing on our systems that the speed boost has been applied. I've run a line test today but it's not showing what profile you are currently on, however a line test that was run on the 12th shows that you are on a 80Mbps profile and have been since the 31st Dec
Could you switch your router off for 30 minutes then switch back on and check to see if the speed has improved