Still getting a lower than estimated speed 6 months on

[paul_liverpoolfc]

Since November, our fibre broadband speed has been dropping constantly from its original speed of 15 Meg.

I'm currently getting a speed of 3.3 Meg, which is 1-2 Meg lower than I was getting on standard broadband.

I'm using the HG633 modem that was supplied to me (has 'TalkTalk For Everyone' on the front').

I've tried using a brand-new Billion 8800NL R2 modem in the past and got the same speed.

A couple of days ago, I tried connecting my modem to the test socket for at least 24 hours and using a brand-new modem cable but it hasn't made any difference.

My stats right now connected to the test socket:

DSL synchronization status:Up

Connection status:Showtime

Upstream line rate (kbit/s):797

Downstream line rate (kbit/s):3537

Maximum upstream rate (kbit/s):1001

Maximum downstream rate (kbit/s):14720

Upstream noise safety coefficient (dB):11.9

Downstream noise safety coefficient (dB):17.3

Upstream interleave depth:1

Downstream interleave depth:13

Line standard:VDSL2

Upstream line attenuation (dB):15.6

Downstream line attenuation (dB):28.4

Thanks.

[paul_liverpoolfc]

My stats right now with the filtered faceplate (Openreach MK3) back on:

DSL synchronization status:Up

Connection status:Showtime

Upstream line rate (kbit/s):797

Downstream line rate (kbit/s):3537

Maximum upstream rate (kbit/s):1001

Maximum downstream rate (kbit/s):14160

Upstream noise safety coefficient (dB):11.9

Downstream noise safety coefficient (dB):19

Upstream interleave depth:1

Downstream interleave depth:13

Line standard:VDSL2

Upstream line attenuation (dB):15.8

Downstream line attenuation (dB):28.7

[paul_liverpoolfc]

My stats on the BT Availability Checker.

We appeared to get overhead FTTP around the same time as my speed started dropping dramatically.

	High	Low	High	Low
VDSL Range A (Clean)	15	7.9	1.2	0.8	5.8	Available	Available
VDSL Range B (Impacted)	14.9	7.4	1.2	0.6	5.2	Available	Available
WBC FTTP	Up to 1000	Up to 220	--	Available	1 Stage

[paul_liverpoolfc]

Just checked and my speed has dropped even further.

The modem restarted itself 8 hours ago.

Upstream line rate (kbit/s):800

Downstream line rate (kbit/s):2857

Maximum upstream rate (kbit/s):905

Maximum downstream rate (kbit/s):14320

DSL up-time:0 days 7 hours 56 minutes 0 seconds

[OCE_Chris]

Hi Paul,

Sorry to hear your speed has dropped. Is your router currently connected to your test socket?

Chris

[paul_liverpoolfc]

Hi Chris

It isn't at the moment.

Would you like me to connect it to it?

Thanks

Paul

[OCE_Chris]

Yes please. Could you leave it connected to the test socket for at least 48 hours to give DLM chance to respond to any improvement

Chris

[paul_liverpoolfc]

I'll do this. 

[OCE_Chris]

OK thanks. Can you bump the thread on Wednesday and we'll see if there's any improvement

Thanks
Chris

[paul_liverpoolfc]

Will do.

[OCE_Chris]

Thanks 🙂

[paul_liverpoolfc]

My modem's been in the test socket for 50 hours now but the stats haven't changed during the time it's been connected to the test socket.

Upstream line rate (kbit/s):800

Downstream line rate (kbit/s):3399

Upstream noise safety coefficient (dB):12.3

Downstream noise safety coefficient (dB):21.9

Upstream interleave depth:0

Downstream interleave depth:0

Line standard:VDSL2_Vectoring

Upstream line attenuation (dB):72.7

Downstream line attenuation (dB):32.1

Upstream output power (dBm):10.5

Downstream output power (dBm):9.9

Downstream interleave depth:None

DSL up-time:2 days 2 hours 53 minutes 55 seconds

Thanks.

[paul_liverpoolfc]

Upstream line rate (kbit/s):800

Downstream line rate (kbit/s):3399

Maximum upstream rate (kbit/s):1092

Maximum downstream rate (kbit/s):13684

DSL up-time:2 days 3 hours 10 minutes 19 seconds

[OCE_Debbie]

Hi paul_liverpoolfc 

Apologies for this.

I've escalated this fault over to our Network Team and I will post back on this thread as soon as I receive further information.

Thanks

Debbie

[OCE_Debbie]

Hi paul_liverpoolfc 

The next step will be to arrange a BT Openreach engineer visit.

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

Thanks

Debbie

[OCE_Chris]

Hi paul_liverpoolfc,

Thanks for the PM, I've replied requesting a bit more information 

Chris

[DJ_Thompson2019]

Hi, this is Doreen Thompson.

I confirm that it is OK to go ahead with the engineer visit (although they've given us the all-clear before) and, if there is a charge, I will pay this. But only if it's proved to be the fault is at my end.

Yours,

DJ Thompson

[OCE_Chris]

Hi DJ Thompson,

I've sent you a PM to confirm some details 

Thanks

Chris

[OCE_Chris]

Hi,

Thanks for the PM, I've replied requesting a bit more information

Chris

[OCE_Chris]

Hi DJ_Thompson2019

Our network team have confirmed that they've booked the engineer visit for Tues 28th AM (08:00-13:00) - please let us know how you get on

Chris