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Still getting a lower than estimated speed 6 months on

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30 REPLIES 30

Since November, our fibre broadband speed has been dropping constantly from its original speed of 15 Meg.

 

I'm currently getting a speed of 3.3 Meg, which is 1-2 Meg lower than I was getting on standard broadband.

 

I'm using the HG633 modem that was supplied to me (has 'TalkTalk For Everyone' on the front').

 

I've tried using a brand-new Billion 8800NL R2 modem in the past and got the same speed.

 

A couple of days ago, I tried connecting my modem to the test socket for at least 24 hours and using a brand-new modem cable but it hasn't made any difference.

 

My stats right now connected to the test socket:

 

DSL synchronization status:Up
Connection status:Showtime
Upstream line rate (kbit/s):797
Downstream line rate (kbit/s):3537
Maximum upstream rate (kbit/s):1001
Maximum downstream rate (kbit/s):14720
Upstream noise safety coefficient (dB):11.9
Downstream noise safety coefficient (dB):17.3
Upstream interleave depth:1
Downstream interleave depth:13
Line standard:VDSL2
Upstream line attenuation (dB):15.6
Downstream line attenuation (dB):28.4
 
Thanks.

My stats right now with the filtered faceplate (Openreach MK3) back on:

 

DSL synchronization status:Up
Connection status:Showtime
Upstream line rate (kbit/s):797
Downstream line rate (kbit/s):3537
Maximum upstream rate (kbit/s):1001
Maximum downstream rate (kbit/s):14160
Upstream noise safety coefficient (dB):11.9
Downstream noise safety coefficient (dB):19
Upstream interleave depth:1
Downstream interleave depth:13
Line standard:VDSL2
Upstream line attenuation (dB):15.8
Downstream line attenuation (dB):28.7

My stats on the BT Availability Checker.

 

We appeared to get overhead FTTP around the same time as my speed started dropping dramatically.

 

                                         

 HighLow
High
Low
    
VDSL Range A (Clean)157.91.20.85.8AvailableAvailable 
VDSL Range B (Impacted)14.97.41.20.65.2AvailableAvailable 
WBC FTTPUp to 1000Up to 220--Available1 Stage   

Just checked and my speed has dropped even further.

 

The modem restarted itself 8 hours ago.

 

Upstream line rate (kbit/s):800
Downstream line rate (kbit/s):2857
Maximum upstream rate (kbit/s):905
Maximum downstream rate (kbit/s):14320
DSL up-time:0 days 7 hours 56 minutes 0 seconds
Community Team

Hi Paul,


Sorry to hear your speed has dropped. Is your router currently connected to your test socket?

Chris

Hi Chris

It isn't at the moment.

Would you like me to connect it to it?

Thanks

Paul
Community Team

Yes please. Could you leave it connected to the test socket for at least 48 hours to give DLM chance to respond to any improvement

Chris

I'll do this. 

Community Team

OK thanks. Can you bump the thread on Wednesday and we'll see if there's any improvement

 

Thanks
Chris

Will do.
Community Team

My modem's been in the test socket for 50 hours now but the stats haven't changed during the time it's been connected to the test socket.

 

 

Upstream line rate (kbit/s):800
Downstream line rate (kbit/s):3399
Upstream noise safety coefficient (dB):12.3
Downstream noise safety coefficient (dB):21.9
Upstream interleave depth:0
Downstream interleave depth:0
Line standard:VDSL2_Vectoring
Upstream line attenuation (dB):72.7
Downstream line attenuation (dB):32.1
Upstream output power (dBm):10.5
Downstream output power (dBm):9.9
Downstream interleave depth:None
DSL up-time:2 days 2 hours 53 minutes 55 seconds
 
Thanks.
Upstream line rate (kbit/s):800
Downstream line rate (kbit/s):3399
Maximum upstream rate (kbit/s):1092
Maximum downstream rate (kbit/s):13684
DSL up-time:2 days 3 hours 10 minutes 19 seconds
Community Team

Hi paul_liverpoolfc 

 

Apologies for this.

 

I've escalated this fault over to our Network Team and I will post back on this thread as soon as I receive further information.

 

Thanks

 

Debbie

Community Team

Hi paul_liverpoolfc 

 

The next step will be to arrange a BT Openreach engineer visit.

 

I'm just sending you a Private Message to confirm some details so we can arrange this visit.

 

Thanks

 

Debbie

Community Team

Hi paul_liverpoolfc,

 

Thanks for the PM, I've replied requesting a bit more information 


Chris

DJ_Thompson2019
First Timer

Hi, this is Doreen Thompson.

 

I confirm that it is OK to go ahead with the engineer visit (although they've given us the all-clear before) and, if there is a charge, I will pay this. But only if it's proved to be the fault is at my end.

 

Yours,

 

DJ Thompson

Community Team

Hi DJ Thompson,

 

I've sent you a PM to confirm some details 


Thanks

Chris

Community Team

Hi,


Thanks for the PM, I've replied requesting a bit more information


Chris

Community Team

Hi DJ_Thompson2019

 

Our network team have confirmed that they've booked the engineer visit for Tues 28th AM (08:00-13:00) - please let us know how you get on


Chris