Since November, our fibre broadband speed has been dropping constantly from its original speed of 15 Meg.
I'm currently getting a speed of 3.3 Meg, which is 1-2 Meg lower than I was getting on standard broadband.
I'm using the HG633 modem that was supplied to me (has 'TalkTalk For Everyone' on the front').
I've tried using a brand-new Billion 8800NL R2 modem in the past and got the same speed.
A couple of days ago, I tried connecting my modem to the test socket for at least 24 hours and using a brand-new modem cable but it hasn't made any difference.
My stats right now connected to the test socket:
My stats right now with the filtered faceplate (Openreach MK3) back on:
My stats on the BT Availability Checker.
We appeared to get overhead FTTP around the same time as my speed started dropping dramatically.
|VDSL Range A (Clean)||15||7.9||1.2||0.8||5.8||Available||Available|
|VDSL Range B (Impacted)||14.9||7.4||1.2||0.6||5.2||Available||Available|
|WBC FTTP||Up to 1000||Up to 220||--||Available||1 Stage|
Just checked and my speed has dropped even further.
The modem restarted itself 8 hours ago.
My modem's been in the test socket for 50 hours now but the stats haven't changed during the time it's been connected to the test socket.
Apologies for this.
I've escalated this fault over to our Network Team and I will post back on this thread as soon as I receive further information.
The next step will be to arrange a BT Openreach engineer visit.
I'm just sending you a Private Message to confirm some details so we can arrange this visit.
Hi, this is Doreen Thompson.
I confirm that it is OK to go ahead with the engineer visit (although they've given us the all-clear before) and, if there is a charge, I will pay this. But only if it's proved to be the fault is at my end.
Our network team have confirmed that they've booked the engineer visit for Tues 28th AM (08:00-13:00) - please let us know how you get on