Pretty much the title says it all. As it seems talk talk can seamlessly upgrade your account and start billing you extra for a service you aren't recieving. But you can't actually contact them.
30 minute reboot done.
Community profile has my details
No community advice needed just posting here to see if I can get the issue resolved by talk talk.
Staff will reply during the week, @Barryjparsons, but it's likely to be Tuesday rather than Monday, as there is always a backlog after the weekend.
You could make a start by reporting this through Chat:
Phone lines reopen Monday 9am:
I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault and the sync speed also looks good. Could you try one more 30 minute router power down please. Are you also currently connected wired or wireless?