Still have Fibre 35 speed despite upgrading to 65

[Barryjparsons]

Pretty much the title says it all. As it seems talk talk can seamlessly upgrade your account and start billing you extra for a service you aren't recieving. But you can't actually contact them.

30 minute reboot done.

Community profile has my details

No community advice needed just posting here to see if I can get the issue resolved by talk talk.

[Gliwmaeden2]

Staff will reply during the week, @Barryjparsons, but it's likely to be Tuesday rather than Monday, as there is always a backlog after the weekend. 

You could make a start by reporting this through Chat:

https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Phone lines reopen Monday 9am:

03451 720046

[OCE_Michelle]

Hi Barry,

I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault and the sync speed also looks good. Could you try one more 30 minute router power down please. Are you also currently connected wired or wireless?

Thanks