cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Still no internet and no response

Reply
2 REPLIES 2
Participant

Can someone please give me some sort of timeframe as to when I will have the internet, as I am running out of data and soon won't be able to use the forum at all.

Community Star

I cannot give you a time frame, but I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Star

I have re-escalated your original thread for this topic,  @Ramon1 .

 

It is here:

 

https://community.talktalk.co.uk/t5/Broadband/Do-I-need-engineer/m-p/2493122

Gliwmaeden2