Streaming progs or films from BBC iPlayer, ITV HUB, Netflix and Amazon Prime, the screen intermittently freezes, for anything from a few seconds to five minutes or longer - doesn't really add to the viewing experience! This happens with increasing frequency from mid-afternoon until about 23.00hrs.
I get the icon on my JVC Smart TV telling me that there is no internet connection, which after a period of time reconnects. I am using TPLInk range extenders and connections at either end, to the router and TV, are through ethernet cables.
Speed test on my TV typically shows a download speed of approx 20Mbps but during issues shows 'not connected to the internet'.
The issue is intermittent so speaking to the help line is pointless as is doing a connection test in the service centre, unless you are extremely lucky and hit an issue just as you are testing!
Any ideas on what can be done to solve this issue?
Rgds and thanks
Wouldn't you just know it, since I first posted we haven't had any issues with internet TV!!
The weather has been better with no high winds or rain and its been a tad warmer. I thought maybe it was due to high usage in the post school day times or when people got home from work - but Sat and Sun were OK as was Monday and schools not yet on half term.
So maybe its weather related or was just one of those things.
But just in case of future issues, I have my 10 metre ethernet cable at the ready, plus as a reference I have measured the internet speed at various steps e.g.,
-TP link route extender just before TV 28Mbps
-speed test on TV 20Mbps
So if we have problems in the future, maybe when the weather deteriorates or something else, we have a good base line to compare with.
Thanks for your reply.
If this does appear to be weather related then if you do experience this issue again could you also check the landline for any noise when making calls?