Hi. I have upgraded to the super fast boost but my speeds have stayed the same. I have switched off the router off for 30 mins but this did not have any effect. I was told the boost went live on the 14 March but on my account summary its shows a pending order, but if I click on that order it says there are no pending orders. Any help would be appreciated. Thanks
There is a stuck order which I am trying to remove which is preventing the speed boost from going live, apologies for this.
I will post back as soon as this has been resolved.
Further update 🙂 The fibre speed boost should now be active within the next 24hrs.
If the speed hasn't increased by tomorrow afternoon then try a 30 minute power down of the router and then run the speed test following this.
Continue to monitor the speed for the next 24 hours.
Your package is:
Faster Fibre = £29 per month
Uk calls boost = £9.50
International boost = £6
Fibre speed boost = £3
If you can PM me a screenshot of the confirmation email you received i can look into the renewal.