I pay for the faster fibre 76mb/s package and I've never got close to them speeds, I've always had this problem. This is the second time I've joined TalkTalk and my speeds are around 13mb/s download and 10mb/s upload. You've sent me engineers and new routers in the past but it's never been fixed,TalkTalk speed test says my line speed is 52mb/s. But other speedtest sites that are more reliable always put it around my previous stated numbers above, plus when I download on my computer or game console which are both hard wired the download speed never goes past 5mb/s. So I know something is wrong but no-one can seem to tell me what, I just want a solution to this problem I've had for years.
Can you check the phone number, the number you have given is for a disconnected account.
If unsure dial 17070 from the home phone and this will read out the correct number.
All tests are clear and no issues visible. I've pulled the DLM logs for the last 24hrs and only a couple of error seconds showing, so nothing stands out.
The sync speed is lower that expected. Do you have a Test Socket and if so can you test at this to see if the sync rate increases.
Do you have access to another router for testing ?
I've done everything you've said 1000 times at this point, I've been sent countless routers, I've tested in different sockets. Engineers have come and tested the line speed in the house and outside which all say my speeds are good. But as soon as anything is connected the speeds are nowhere near the speeds you or them are telling me. Something is wrong, is there anything way I can get a new socket/phone line installed to see if thats the problem.
Hi Mr Coleman, quick question, please don't get annoyed, your router and the games machinea Ethernet connected, are they in the same room? For your WiFi connections I guess you split those aeons ago, which is best 2.4 or 5 GHz?
I'm not sure tbh, I've got the master socket. Which has been replaced by your engineers in the past, I'm gonna post the link from my previous conversation with you guys a couple years ago.
Since that visit speeds did improve but only to my current ones, even when I was with sky they stayed the same. I also had an engineer from sky, I've probably had 3 or 4 engineers at this point.
Thank you 🙂
This socket will have a test socket under the lower section of the face plate. Would it be possible to connect the phone, router and filter at the test socket?