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Super fast Fibre equipment arriving but another 9 days until engineer

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4 REPLIES 4
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Chatterbox

I upgraded to Superfast Fibre and booked the earliest Free engineer for the 16th, but the equipment is arriving today. If I can install it myself, do I still need the engineer?

 

Thanks

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Chatterbox
Solution

Got my own answer when the equipment arrived. The engineer has to bring an Openreach modern...and there was me thinking the days of modems was over. Now the boxes is just sitting there tempting me. Doh! 

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Community Team - TT Staff

Hi Makman

 

Apologies for the delay.

 

Yes that's correct. If this was a standard fibre connection then you could just connect up the router yourself.

 

Thanks

 

Debbie

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Chatterbox

Thanks Debbie. Just out of interested, why does it need a modem?

 

Best regards.

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Community Team - TT Staff

Hi Makman

 

Can I check, did you order the Faster 150 fibre? This help page has some further information Your Faster 150 Fibre installation

 

Thanks

 

Debbie