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Super fast fibre

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13 REPLIES 13
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Team Player

Hi TalkTalk staff,

 

I have been sent two BT engineers by TalkTalk due to a faulty line no word if they had fixed it, the moderators have sent me the HG633 modem which drops speed to 25mbps then I have to turn it off for 30mins to bring the speed back to 62mbps.

 

What shall I do now?

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Team Player

Should I return the HG633 back to you?

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Community Team - TT Staff

Hi psx123,

 

Your current sync speed is 67Mbps, when was the last time the speed dropped?

Chris

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Team Player

Yesterday before I restarted the router

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Community Team - TT Staff

OK thanks, and the sync speed stays the same but throughput drops?

Chris

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Team Player
I don't know but yeah the speed does drop until I restart the router.
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Community Team - TT Staff

Hi psx123,

 

Thanks for confirming this. Have you ever tested with a 3782 router?

 

Thanks

 

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Team Player
Yes but that one had WiFi dropouts, but what happened to the BT engineers. Any feedback
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Community Team - TT Staff

Hi psx123,

 

Ok, could I just confirm, when did the last engineer visit the property?

 

Thanks

 

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Team Player
About 3 months ago
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Community Team - TT Staff

Hi psx123,

 

I've checked our systems but it doesn't really say what the outcome of the visit was. Was there any improvement following the engineer visit?


Chris

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Team Player
No
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Team Player

How do I return the modem you sent me?

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Community Team - TT Staff

Hi psx123,

 

I've ordered you a returns bag to send the router back in but I'd keep hold of it for the time being in case we need to test with it again.

 

How have your connection been since your last post?


Chris