cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Superfast Fibre

Reply
1 REPLY 1
Highlighted
First Timer

Hello there! I have superfast fibre, which I upgraded from faster fibre a couple of weeks ago by clicking on the offer online but my speed has not changed. I don’t think the speed boost is working. Please can a helpful person at Talktalk sort this out for me, I should be seeing approx 68mbps. Thank you very much! ^.^

M.B
Highlighted
Community Team - TT Staff

Hey , 

 

Sorry for the delayed reply, You are currently getting a sync speeds of 79.9 Mbps and cannot see any issue with the network,This seem like a WiFi issue and the WiFi channels were congested i have now changed the channel and should get less interference can you please monitor as line is stable. Or this could be a throughput issue as on WiFi you only get 50 % of sync but this again get divided by how many devices connected. Hope this helps.

 

Regards,