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Supposed to go live yesterday

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Visitor

We were supposed to go live yesterday but when I’m checking it’s saying phone line disconnected? 

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Community Star

Hi @Tralan12 ,

 

Can you clarify where you are seeing the message "phone line disconnected", is this when logged into the router ?

 

If so then can you ensure you are using the Microfilter (if required) and cable that was supplied with the router to connect it to your phone socket (ideally the master phone socket).

 

For one of the TalkTalk OCE's on this forum to be able to help you will need to update your community profile to include your name, landline telephone number & alternative contact number. This will allow them to identify you, and they will then be able to check your connection & router.

 

Don't post any personal details in this thread, just add them to your community profile.

 

The staff on this forum won't be around until Monday now, so you may get faster support by using the live chat or phoning up over the weekend, however the staff on this forum will be able to help next week if you are still having problems.

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Community Team - TT Staff

Hi Tralan12

 

Can you please add your home phone number or Account number to your Community Profile so I can locate your details.

 

Please post back on this thread when this has been done..

 

Thanks

 

Karl.  

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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