Thanks for trying this. I've re-run the line test and it has detected a potential line fault so I've passed this over to Openreach now for an external line investigation to be completed. If you don't hear anymore over the next 48hrs then please can you request an update on your thread here and we can re-check for an update for you.
Thanks for the update and thank you all to everybody who has helped in trying to get to the reason behind the slow speeds.
I'll await to see if anything happens over the next couple of days and if not as you suggest, I'll let you know.
Thanks once again all.
I don't know if any work was carried out yesterday, but I retried the speed test last evening about 7:00 pm and got the following results.
12.9 mbs download and 7.0 mbs upload
Retrying a few minutes later, the results were even worse.
7.1 mbs download and 7.0 upload.
This morning I retested at 09:50 am and got the following.
19.4 mbs download and 7.0 mbs upload.
Overall I can't see any improvement in the system as to what it was before the upgrade to fibre.
Openreach have updated the fault ticket to advise that the line engineer has been assigned to this fault again this morning. This fault is still under investigation.
The engineer has just finished, says the fault was in the circuit.
I've just rerun a speed test after the Broadband was off for a while and the latest readings were taken at 12:20 pm.
20.4 mbs download and 6.8 mbs upload.
Whether or not this will increase I'm not sure, the TalkTalk login to my account took ages to process and connect to be able to access this page. I'll see what happens over the weekend and if necessary be back on Monday.
Thanks for keeping us updated. If the engineer has repaired the fault then DLM should start to change the profile/increase the speed.
Please can you leave the router switched on and post back on this thread on Monday, we can then check the connection stats again.