My son unplugged the router when doing the hoovering last week. The sync speed dropped to 55Mbps from just over 60 and is still at 55 today.
Would also be good to get the latest firmware, I'm on SG4K10001E00t
I've updated the firmware for you now.
Turn the router off for 30 minutes to clear the current session, then turn back on and we can see if the DLM profile increases over the weekend.
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WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
Thanks. Rebooted yesterday afternoon - I'll see what happens over the next 48hrs (no change yet)
I'm sorry to hear this.
Is the router connected at the test socket? Once I've confirmed this then I can raise this over to our Network Team for investigation.
Thanks for your reply.
I've escalated this fault over to our Network Team for investigation and I will post back on this thread as soon as I receive further information.
tt speed test 51/9.7
tt speed test (whilst logged in) 51.3/9.2
sync as shown in router 55.8/9.7
Thanks, the speeds look ok based upon the sync speed. Our Network Team have also advised that the speeds look ok. Just to confirm, are you experiencing any issues with the performance of the connection?
No issues per say but it (sync) should really get back up to the previous speed
Your speed is within the predicted range for your line so there's not really much that we can do as we can't raise this as a fault to Openreach for investigation.